Break-Fix IoT Field Services
Thoughts on field service after 2020
Results-Based Services: We see many organizations selling yearly maintenance contracts – a break-fix service/repair shop.
These IoT Sensors catch data dependent on condition-based maintenance, or the AI algorithm changes field service timetables to the real environment dependent on continually evolving conditions.
When it comes to managing it all as a one-person IT and security team, what are your tips and tools?
Make sure you find ways to both keep customers safe and make more money. Let’s say we are building our managed services side of the business, which is growing, but we need to make time to support break-fix issues that our customers may have. To do that, we need an efficient approach to service, but we still need strong security measures. Using software platforms, such as CloudCare, that offer a good set of features and also enable easy deployment.
Finding tools that can save you time, automate your work, and give you confidence that your network is protected is the key. At the moment, the Meraki MX100 firewall and Avast Business Managed Antivirus with Patch Management are the best tools to defend against security threats. Any suspicious files on devices are detected and prevented from being downloaded by the firewall. It also blocks files that were previously marked as safe but have changed their structure and may be malware. After that, we can address the issue and prevent the device from further infecting the network. The Patch Management feature of Avast Business Antivirus has saved a great deal of time. Patching can be scheduled and automated right from the management console. The peace of mind that comes from knowing your devices are staying updated and safe from malware.
Create reminders and tasks in Outlook for recurring services, such as updating operating system servers or the firmware of our network hardware. Know that you can’t address every issue instantly and that sometimes you can’t resolve a problem no matter how much time and effort you put into it. Knowing your limits is crucial. Push them, but know them, and know when to ask for help or start over when you need it.
What is the biggest challenge you face today in securing customers?
Not knowing what the next threat will be, and therefore how to prepare for it.
One of the biggest challenges schools face is dealing with all the phishing email scams out there and educating their users to be vigilant when opening suspicious emails. There seems to be a new email scam every couple of weeks, pretending to be our “head of school.”
Security of remote offices and ensuring mobile users have safe access to their systems are also major challenges. It can be very challenging and time-consuming to get users to cooperate after a system has been deployed and accept the changes or restart their computers. The approach is to be prepared and has things in place before deployment takes place.
How important are security controls to you when it comes to cloud security solutions?
The following are listed in order of importance: security, performance, central management, cost, and policy creation.
For Schools: “User-friendly dashboard for easy navigation of all features, performance, and reliability, automation of day-to-day tasks, budget-friendly.”
Reputation is an important aspect of a product. Businesses that produce substandard products don’t last long. In addition, consider how easy it is to use, how scalable it is, and how functional it is. Although cost is a variable, it does not carry the same weight as the overall function.
Cybersecurity that is faster, smarter, and more reliable
You must step up your game to manage IT and security as one-person teams in today’s environment. Use endpoint and network security solutions for visibility across the network, as well as automation tools to stay ahead of risks.
With Avast Business Managed Antivirus and its cloud management console, your network visibility and efficiency will be improved (by 75%), and you will be able to save 60 hours a month using alerting and scheduling features, and other features.